🛠 Warranty Terms & Conditions – Fattani Computers

At Fattani Computers, we take pride in offering high-quality, fully tested refurbished and used laptops, desktops, tablets, and accessories. All products sold by us are backed by a limited repair or replacement warranty (Terms & Conditions apply), setting a benchmark in trust and after-sales support in Pakistan.

🔹 1. Warranty Eligibility

To qualify for a warranty claim:

• The product must be purchased directly from Fattani Computers (in-store or online).

• Proof of purchase (invoice or receipt) is required.

• The original warranty sticker/seal must be intact and unbroken.

🔹 2. Warranty Coverage

Our warranty includes:

• Hardware issues not caused by customer misuse.

• Operating system and driver-related problems.

• Battery backup guarantee of at least 1.5 hours (90 minutes) on all laptops.

• A compatible charger is included (may not be the original brand charger).

All devices are sold in fully functional condition, with:

• All major features tested and working

• Minimal cosmetic wear (scratches or signs of usage), but no cracks, dents, or physical damage

• Pre-installed operating systems (Windows, ChromeOS, or Linux as applicable)

🔹 3. Warranty Limitations & Exclusions

The following are not covered under warranty:

🔹 4. Warranty Process

1. Contact our customer support team via WhatsApp or visit our store.

2. Provide original invoice or receipt.

3. We will diagnose the issue and confirm whether it falls under warranty.

4. Based on assessment, your device will either be:

   • Repaired at no cost, or

   • Replaced with a similar or equivalent model (subject to availability)

Warranty claims are usually processed within 3–7 business days, depending on complexity.

🔹 5. Important Notes

• Warranty applies to hardware and operating system functionality only.

• Fattani Computers is not liable for data loss during repairs. Please backup your data before submitting any device.

• Warranty does not entitle you to a refund unless explicitly mentioned in a promotional offer.

• Battery performance may degrade over time; only backup under 90 minutes at delivery time is eligible for claim.

🔹 6. Fattani Advantage

Fattani Computers is the first company in Pakistan to offer up to a 1-Year Warranty on used laptops, setting a new standard for trust, transparency, and customer satisfaction in the refurbished tech market.

❓ Frequently Asked Questions

Q: How do I know if my laptop is still under warranty?

A: Check your invoice date and verify that the security sticker is intact. You can also message us on WhatsApp for support.

Q: What if my screen or touch stops working?

A: Display and touch components are not covered under warranty.

📍 Contact & Warranty Claims

📞 Phone: 0326-5900042
🌐 Website: www.fattanicomputer.com
📍 Visit Us: Techno City Mall, Karachi
📦 Warranty Support: Available in-store or via WhatsApp

7-Day Cashback & Refund Policy

At Fattani Computer, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied with your purchase, you may request a refund within 7 days of the delivery date, subject to the following conditions:

• The product must be in its original condition, with no physical damage, missing components, or signs of misuse.

• All original packaging, documentation, and accessories must be returned intact.

• Refunds will be processed only after inspection and verification of the product’s eligibility by our technical team.

• The 7-day window starts from the date the customer receives the product.

• Refunds are processed via the original payment method or issued as store credit, based on customer preference.

• For online transactions, bank charges or transaction fees (if any) may be deducted from the total refunded amount.

• Items marked as “final sale” or “non-refundable” are not eligible for a refund.

• Products purchased via installment plans or third-party financing are not eligible for cashback.

To initiate a refund request, please contact our support team at 0326-5900042 within 7 days of receiving your product.

🚚 Shipping Policy

• Karachi Deliveries: Flat delivery charges of Rs. 500 apply.

• Outside Karachi: Standard delivery charges of Rs. 1500.

• Optional Insurance: On customer request, insurance can be added through the courier service (additional charges may apply).

🛡️ We ensure secure packaging. Once dispatched, tracking details will be provided.